Date Category
9th June 2021 Member Update

SUPC members can now access the Washroom Services Framework – JAN3136 NW. This national agreement is a retender of a well-established agreement available to Members and covers both washroom services and period dignity solutions. The agreement went live on the 1st May 2021 and will run for 3 years with an optional 12-month extension to 30th April 2025.

Framework Launch Presentation

For a full breakdown of how to use the framework please watch the interactive video above. Please use the arrows to move through to the next section or click directly on the required section of the video. 

Washroom Services Framework Details

The washroom services element of the agreement is split into regional lots, as listed below, in an effort to support access to the agreement for SMEs and provide institutions with access to a wider supplier base. Lot 13 is a national lot (excluding Northern Ireland) which is available for use only where institutions have multiple sites cutting across multiple regional lots and wish to engage a single supplier to cover all sites.  Where possible the use of the relevant regional lot is encouraged to provide opportunities for regional suppliers.

The Framework covers the following areas:

  • Lot 1- Washroom Services East Anglia
  • Lot 2- Washroom Services East Midlands
  • Lot 3- Washroom Services London
  • Lot 4- Washroom Services North East England
  • Lot 5– Washroom Services North West England
  • Lot 6- Washroom Services Scotland
  • Lot 7- Washroom Services South East England
  • Lot 8- Washroom Services South West England
  • Lot 9- Washroom Services Wales
  • Lot 10- Washroom Services West Midlands
  • Lot 11- Washroom Services Yorkshire
  • Lot 12- Washroom Services Northern Ireland
  • Lot 13- Washroom Services National  (Excluding Northern Ireland)
  • Lot 14- Period Dignity Solutions – Detailed information on this lot and a corresponding launch event will be issued next week.

What’s New:

The agreement now includes:

  • A detailed specification of requirements that outlines the services and products available through the agreement, the product conformance standards, and the minimum service levels.  The specification covers such areas as: account management, mobilisation, exit planning, establishing & complying with service schedules, management of missed services, performance monitoring and sustainability.
  • Updated terms and conditions around contract duration including renewal, service level credits, consolidation of contracts and variation of requirements.
  • Supporting call-off documentation in the form of a mini-competition template and a direct award template to ensure that call-off contracts are brought within the terms of the agreement and the benefits and protections that the agreement affords. 
  • Areas of added value, for example, the ability of suppliers to provide online account portals or ‘greener’ waste disposal routes such as RDF.

Benefits of Using the Washroom Services Agreement:

  • More advantageous pricing based on economies of scale from aggregated spend, with no price increases considered prior to 30th April 2022.
  • Reduced administrative effort and associated process-related cost savings.
  • Multiple methods of call-off including direct award, desktop exercise and full mini-competition-including permitted variation of weightings.
  • The development of a longer-term relationship with suppliers.
  • The flexibility to determine specific requirements at the call-off stage.
  • Longer-term business planning as the agreement spans a minimum term of three years to allow some stability from market fluctuations.
  • Contract management support.

Suppliers Awarded:

  • 2468 Group- Have regional coverage, please see HEC contracts for the relevant awarded regional lots.
  • Citron Hygiene UK- Have national coverage.
  • Elis UK Limited- Have national coverage.
  • Initial Washroom Hygiene- Have national coverage.
  • Personnel Hygiene Services Limited- Have national coverage.

For further information on these Suppliers including contact details, service offering and achieved scores there is a detailed User Guide available on HE Contracts.